This issue of PestWorld is dedicated to the people side of running a pest management business and provides insights on what motivates employees across generations and why the answers are more nuanced than the stereotypes suggest.

Whether your company is already QualityPro accredited and looking to leverage credentials more aggressively or you’re considering accreditation for the first time, the path forward starts with a clear-eyed look at what professional standards can do for your business.

Managing across decades of differences doesn’t come without its challenges, but creating cohesion among your employees doesn’t have to be complicated. By developing a strong culture and defined core values, pest management companies can attract people who may vary in age but align in fundamentals.

As pest management companies grow and mature, change comes in a variety of ways. Consolidation can lead to culture shifts, benefit changes, and route restructuring, while new technologies, developments in pest management approaches, and regulatory updates present opportunities to strive for constant improvement.  

When baits are not rotated over an extended period, control can decline—something PMPs will often recognize through an increase in callbacks.

Industry leaders emphasize behavioral interviewing and intentional onboarding to identify and develop employees who deliver exceptional customer experiences and fit the company culture.