- About NPMA
Frequently Asked Questions
Account Creation and Management
I don't have a username and/or password.
If you have previously created an account on the website, are an NPMA member, or have previously attended an NPMA event, you are already in the NPMA system and do not need to create a new user profile. Please do not create multiple user accounts. Instead, you may retrieve your credentials following the links on the login page.
If this is your first time logging in, use your email address as your User ID and the default password "npma".
I have logged in before, but have forgotten my username and/or password.
You may retrieve and reset your credentials on the login page.
How do I change my password or change something in my profile?
Once you are logged into the NPMA website, select "Manage Account" in the navigation. Select "Update Your Profile".
I have switched companies, how do I change my company on my profile?
If you are at a new company or your company has changed names, please contact NPMA at email@example.com or 800-678-6722 to make this change on your profile.
How do I log in to register?
If you are an NPMA member or have previously attended an NPMA event, you are already in the NPMA system and have an account. To log in, use your email address as your User ID and the default password "npma".
Why am I not getting the member rate while trying to register?
If you are not getting the member rate it could be due to a couple of reasons. First, make sure that you are logged in.
Please contact NPMA to check on whether or not your company membership is still active and to ensure that your member profile has been correctly linked correctly to your company. If you have accidentally linked to the wrong company profile this could be affecting your registration price. Please reach out to firstname.lastname@example.org.
I’ve added multiple people to my cart, but when I check out people are missing/my total is incorrect. What do I do?
Please try clearing out your cookies/cache and trying the registration form again. Also, try avoiding using the back button while filling out this form as it can cause problems with your cart.
I am trying to purchase a vendor booth, but the form is requesting a campaign code and not letting me proceed. What do I do?
There are two registration forms vendors will need to fill out in order to complete the full registration process. First vendors must fill out the Exhibitor Booth purchase form. This is a separate form that does not require a campaign code. The link should be found below the attendee registration link.
Once you complete this form, NPMA will assign you a booth and contact you with your booth selection and a campaign code that can be used to register your booth personnel. You will then be able to visit the attendee registration link, select the exhibitor option, and use the campaign code to register all of your booth personnel that will be present at the show.
Member Benefits and Communications
I am no longer receiving emails from NPMA. What do I do?
Please add email@example.com and firstname.lastname@example.org to your Safe Sender list to ensure the uninterrupted delivery of important industry news.
What is NPMA's image use policy for its professional pest photos?
As a membership benefit, NPMA has developed a gallery of pest images for use by NPMA members. This gallery appears on my.nmpapestworld.org under “Pest Pictures.” Members may download, print, photocopy, and distribute these images for their member organization's commercial purposes, including advertisements, websites, social media, and other promotional materials. NPMA pest images shall not be redistributed or exploited, in any manner, for non-promotional personal or corporate gain. Any use of NPMA’s pest image shall not explicitly or implicitly convey NPMA's endorsement of commercial goods or services.
How do I update my company's service area on the Find-a-Pro zip code search at PestWorld.org?
It's easy! To update your company’s service area, just follow these steps:
- Download this MS Excel template.
- Update this template to include all of the zip codes that you service.
- Save the file on your computer.
- Log on to the Manage My Group area of the NPMA website. Please note: in order to access the “Manage My Group” area of the NPMA website, you must be a company administrator.
- Click on “Company Information” from the drop-down menu. You have the option of placing all of your zip codes on your headquarters location or placing them on each branch location. Choose the option which works best for your company!
- Choose the location you would like to update the service area for and click “View Service Areas”.
- In the Service Area section click “Upload Service Areas”. Locate the excel template file that you saved. Click “open”.
- Once you’ve completed these steps your service on Find-a-Pro is instantly updated to include these new zip codes. If you are having problems accessing please contact NPMA at (703) 352-6762 or email@example.com.