The QualityPro Client Service Professional Credential, is a comprehensive exam covering every area of customer service that an employee of a nationally accredited QualityPro company should know.  

2024 marks the twentieth anniversary of the most recognized and accepted credentialing authority of the professional pest management industry.

This edition of PestWorld magazine focuses on team development: it’s all about cultivating, nurturing, and sustaining the invaluable stakeholders within your organization.

Building the right team is just the first step to ensuring that company culture permeates throughout every position, and that there are smooth handoffs between operations and administration.

We gathered experts from across the industry to create an exam that truly tests the skills required of our industry’s client service professionals and we’re thrilled to announce that the credential is available now!

NPMA's Workforce Development Program raises public awareness of the great career opportunities in the pest control industry and engages in strategies to increase awareness and create interest in pest control careers with job seekers.