Service agreements formalize the understanding of the work an operator will do for a client and the process that will guide that work—and also play a vital role in solidifying customer relationships.

NPMA's Library Updates provide in-depth information on a variety of topics, including training and employee resources.

An example of a contract for fumigation services

We all seem to know someone—a nephew, a child, a friend, a grandchild, or even ourselves—who simply will not talk on the phone.

The days of customers not knowing when your service technicians will be on the property, what products they will apply, what they should do concerning the application, and how to finalize payments are over.

Our expert answers questions about customer communication in pest control businesses.