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  • Customer Service
Nov 1, 2023 Customer Service, Business, Legal & Compliance, Management, Small Business

Defining a Service Agreement

Service agreements formalize the understanding of the work an operator will do for a client and the process that will guide that work—and also play a vital role in solidifying customer relationships.

Mar 1, 2007 Technical, Customer Service, Residential Pest Control, Public Health

NPMA Library Update: Delusory Parasitosis or Ekbom's Syndrome

NPMA's Library Updates provide in-depth information on a variety of topics, including training and employee resources.

Jan 1, 2019 Fumigation, Customer Service, Small Business

Template: Fumigation Service Contract

An example of a contract for fumigation services

Nov 1, 2022 Business, Customer Service, Small Business, Training & Development, Technology, Marketing & Sales

Pest Control Companies Diversify Ways to Communicate More Effectively with Customers

We all seem to know someone—a nephew, a child, a friend, a grandchild, or even ourselves—who simply will not talk on the phone.

May 1, 2023 Business, Customer Service, Marketing & Sales, Small Business, Technology, Training & Development

The Latest Technology Improving Pest Control Customer Service

The days of customers not knowing when your service technicians will be on the property, what products they will apply, what they should do concerning the application, and how to finalize payments are over.

May 1, 2023 Technical, Commercial Pest Control, Business, Customer Service, Management, Technology

Ask the Expert

Our expert answers questions about customer communication in pest control businesses.

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