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Defining a Service Agreement
Service agreements formalize the understanding of the work an operator will do for a client and the process that will guide that work—and also play a vital role in solidifying customer relationships.
NPMA Library Update: Delusory Parasitosis or Ekbom's Syndrome
NPMA's Library Updates provide in-depth information on a variety of topics, including training and employee resources.
Template: Fumigation Service Contract
An example of a contract for fumigation services
Pest Control Companies Diversify Ways to Communicate More Effectively with Customers
We all seem to know someone—a nephew, a child, a friend, a grandchild, or even ourselves—who simply will not talk on the phone.
The Latest Technology Improving Pest Control Customer Service
The days of customers not knowing when your service technicians will be on the property, what products they will apply, what they should do concerning the application, and how to finalize payments are over.
Ask the Expert
Our expert answers questions about customer communication in pest control businesses.