Nov 1, 2022 Business, Customer Service, Training & Development, Management, Small Business

Dealing With Difficult Customers

How to handle complaints, negative feedback and hostile situations

Nov 1, 2022 Business, Customer Service, Small Business, Training & Development, Technology, Marketing & Sales

Pest Control Companies Diversify Ways to Communicate More Effectively with Customers

We all seem to know someone—a nephew, a child, a friend, a grandchild, or even ourselves—who simply will not talk on the phone.

Apr 14, 2022 Diversity & Inclusion, Customer Service, Management, Marketing & Sales, Small Business, Trends and Research

Report: Industry Trends Survey | 2022

Research from PCT and NPMA explores major issues affecting the pest management

Dec 19, 2019 Wood-destroying Insects, Termites, Customer Service, Small Business

Template Realtor Letter

This template letter can be downloaded and customized with your companies contact information to serve as an educational resource to instruct realtors on the revisions to the NPMA-33 WDI Inspection report.

Jan 1, 2019 Fumigation, Customer Service, Small Business

Template: Fumigation Service Contract

An example of a contract for fumigation services

Jan 1, 2019 Residential Pest Control, Management, Customer Service, Small Business

Template: General Household Pest Control Contract

An example of a contract for general residential pest control services