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2024 Carolinas/Mid-Atlantic Conference
We invite you to join us for the 2024 Carolinas/Mid-Atlantic Summer Conference in Myrtle Beach, SC.
25-6 November December 2024
Dealing With Difficult Customers
How to handle complaints, negative feedback and hostile situations
A Positive Company Culture
A strong company culture is essential to providing world-class customer service and keeping employees focused, happy and on the job for the long term, several experts say.
Defining a Service Agreement
Service agreements formalize the understanding of the work an operator will do for a client and the process that will guide that work—and also play a vital role in solidifying customer relationships.
NPMA Library Update: Delusory Parasitosis or Ekbom's Syndrome
NPMA's Library Updates provide in-depth information on a variety of topics, including training and employee resources.