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PestWorld Magazine
Looking for a specific article from a past issue of PestWorld magazine? Use the search to filter on topics, departments or issues. The online archive goes back through January 2022. If you are looking for an article or issue prior to that date, please email npma@pestworld.org.
Dealing With Difficult Customers
How to handle complaints, negative feedback and hostile situations
Pest Control Companies Diversify Ways to Communicate More Effectively With Customers
We all seem to know someone—a nephew, a child, a friend, a grandchild, or even ourselves—who simply will not talk on the phone.
What Is Your Multiplier?
This is a question we do not often ask ourselves or think about, but the experience modification multiplier is a critical component of calculating your Workers Compensation premium.
Key Learnings from a Lifelong Marketer: 6 Strategies for Success
The pest control industry has grown and evolved drastically over the last two decades with technological advancements, newer industry-wide initiatives, societal changes and cultural shifts.
Proving Your Professionalism to Customers
Credentialing through QualityPro is a great way to signal to other pest control companies that you are committed to helping professionalize the pest management industry.
A Fulfilling Job Helping Maintain Public Health
Morgan Manderfield always loved bugs and knew this passion would play a part in her future career.
