While many think of the banking system, the electric grid and major retailers as the target for cyber-attacks, all companies—including pest-management firms—can find themselves in the crosshairs of a cyber-criminal, said Ari Rogoway, IT director of Sprague Pest, the largest commercial-only pest control company in the Western U.S.

Demographics are a key part of a business marketing strategy and, as such, it’s crucial to understand the characteristics of the people who use—or will use—your services.

The mission of the Business Innovations Committee is to serve representative subject matter experts in the area of business operations and innovative practices in pest management.

In all industries, prices are rising, and providing good communication on your price increases and on billing in general is important.

Brett Lieberman, owner and CEO of My Pest Pros in Fairfax County, Virginia, doesn’t have to go far to experience great customer service.