May 1, 2023 Technical, Commercial Pest Control, Business, Customer Service, Management, Technology

Ask the Expert

Our expert answers questions about customer communication in pest control businesses.

Jul 1, 2023 Business, Customer Service, Finance, Human Resources, Technology, Small Business

Avoiding Billing Issues in a Time of Price Increases

In all industries, prices are rising, and providing good communication on your price increases and on billing in general is important.

Jul 1, 2023 Business, Customer Service, Management, Small Business, Technology, Training & Development

Maintaining Customer Service Expectations with a Diminished Workforce

Brett Lieberman, owner and CEO of My Pest Pros in Fairfax County, Virginia, doesn’t have to go far to experience great customer service.

Jan 13, 2025 Management, Technology, Marketing & Sales, Federal, Preemption, Regulation, Rodenticides, Policy

Newly Released PestWorld Magazine: The Legislative Issue

The release of the January/February issue of NPMA's PestWorld Magazine is now available online!

May 1, 2023 Technology, Small Business, Training & Development, Marketing & Sales, Customer Service, Business, Commercial Pest Control

Remote Monitoring

When Kevin Thorn, ACE, saw demonstrations of remote pest monitoring technology at the PestWorld conference five years ago, he wasted no time testing the technology.

Sep 1, 2023 Business, Customer Service, Finance, Management, Marketing & Sales, Small Business, Technology, Training & Development

Finance 101

For most of us, digging deeply into finance, accounting, bookkeeping and other financial tasks is as dreaded as a root canal. Sandy Smith shares "Top tips to guide your company’s finances and maximize efficiency and profitability".