A strong company culture is essential to providing world-class customer service and keeping employees focused, happy and on the job for the long term, several experts say.

Service agreements formalize the understanding of the work an operator will do for a client and the process that will guide that work—and also play a vital role in solidifying customer relationships.

Transferring the family business to the new generation can be difficult, and requires up-front strategic planning with the involvement of all stakeholders, as well as extensively cross-training new leaders.

This six page document covers disinfection in regards to the pest management industry in light of COVID-19. It includes topics such as: service, staffing, customer communication, training, PPE, product selection and other important details.

Guidelines for pest management professionals performing services for the retail food service industry. Available in both English and Spanish.

NPMA's Library Updates provide in-depth information on a variety of topics, including training and employee resources.