Pest management companies are learning how to balance the benefits of artificial intelligence in client service functions and the irreplaceability of personal connection.

As technology continues to reshape the industry, this issue explores how AI and data-driven tools are improving operations, enhancing safety, and helping companies work smarter behind the scenes.

The future of the pest control industry depends not on more data, but on better data that enables intelligent decisions and takes pest control operations (PCOs) from a sprawling landscape of disconnected reports to a centralized, actionable strategy.

Dashcams, telematics, and electronic monitoring tools help pest management companies improve driver safety through coaching and accountability.

The NPMA Technology Adopter Award celebrates pest management companies that have embraced innovative technology to drive business growth, improve operational efficiency, and strengthen their workforce.

Industry leaders are discovering that AI’s biggest contributions show up behind the scenes in routing algorithms, call analysis tools, training systems, and internal workflows. These applications may not be highly visible to customers, but they are reshaping how pest control companies operate, scale, and compete.