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Taking Command
Learn practical strategies to empower technicians to deliver authoritative service without compromising the client experience.
PestWorld Magazine
July August 2025
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Department Articles
Ask the Expert: Stinging Insects
Frequently asked questions about stinging insects answered by Christy Jones, Technical Data Support Specialist of MGK.
Service Excellence: The Heart of Our Industry
Throughout this issue of PestWorld Magazine, we explore different facets of service excellence.
What's the Buzz: Get to Know Andrea Doop
Get to know Andrea Doop, Chief Administrative Officer and Co-owner of Adam’s Pest Control Inc. in Medina, Minnesota.
Why Diversify Your Digital Marketing Strategy?
There are several ways to strengthen and diversify your digital presence that will ensure your business stays visible—no matter what changes lie ahead.
Standard: More Than Semantics
In the pest management industry, we often refer to the people we serve as “customers.” However, there’s a compelling reason why QualityPro’s certificate program specifically uses the term “Client Service Professional” rather than “Customer Service Representative.” This distinction is far more than semantics—it represents a fundamental shift in how we perceive relationships in professional services.
