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Mar 1, 2023 Business, Customer Service, Management, Small Business, Training & Development

A Positive Company Culture

A strong company culture is essential to providing world-class customer service and keeping employees focused, happy and on the job for the long term, several experts say.

Nov 1, 2023 Customer Service, Business, Legal & Compliance, Management, Small Business

Defining a Service Agreement

Service agreements formalize the understanding of the work an operator will do for a client and the process that will guide that work—and also play a vital role in solidifying customer relationships.

Nov 1, 2023 Management, Strategy & Growth, Small Business, Family-owned Businesses

Generational Legacy: Planning Ahead for Successful Transitions

Transferring the family business to the new generation can be difficult, and requires up-front strategic planning with the involvement of all stakeholders, as well as extensively cross-training new leaders.

Oct 12, 2020 Management, Sanitation/Bioremediation, Small Business

White Paper: Disinfection Service Implementation Considerations

This six page document covers disinfection in regards to the pest management industry in light of COVID-19. It includes topics such as: service, staffing, customer communication, training, PPE, product selection and other important details.

Oct 23, 2019 Commercial Pest Control, Management, Small Business

Guidelines: Pest Management Guidelines for Retail Food Handling Facilities and Restaurants

Guidelines for pest management professionals performing services for the retail food service industry. Available in both English and Spanish.

Mar 1, 2017 Management, Marketing & Sales, Human Resources, Strategy & Growth

Report: Recruitment and Retention Survey | 2017

Research from PCT and NPMA explores employee recruitment and retention statistics and factors from 2017

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