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Legal Considerations When Hiring
The job market is a highly competitive one for employers, increasing the pressure to excel in the hiring process and secure the best possible candidates for open positions.
Dealing With Difficult Customers
How to handle complaints, negative feedback and hostile situations
What Is Your Multiplier?
This is a question we do not often ask ourselves or think about, but the experience modification multiplier is a critical component of calculating your Workers Compensation premium.
A Positive Company Culture
A strong company culture is essential to providing world-class customer service and keeping employees focused, happy and on the job for the long term, several experts say.
Defining a Service Agreement
Service agreements formalize the understanding of the work an operator will do for a client and the process that will guide that work—and also play a vital role in solidifying customer relationships.
White Paper: Disinfection Service Implementation Considerations
This six page document covers disinfection in regards to the pest management industry in light of COVID-19. It includes topics such as: service, staffing, customer communication, training, PPE, product selection and other important details.