Strengthening Our Industry Through Legal Awareness
Emily Thomas Kendrick, Arrow Exterminators
At the heart of our profession is something deeper than business success—it’s our fundamental responsibility to care for our people, protect our environment, and serve our communities with integrity. The legal landscape surrounding our businesses continues to evolve, and staying informed isn’t just good business practice; it’s essential for protecting our companies, our employees, and the clients we serve.
The articles in this issue highlight two critical areas where legal compliance intersects with daily operations and our ethical obligations.
Weather preparedness represents an evolving legal frontier that directly connects to our moral obligation to protect our workforce. As extreme weather events become more frequent and severe, our industry faces increasing scrutiny regarding employee safety protocols and service delivery standards. The legal obligation to protect our technicians during dangerous conditions is clear, but more importantly, it reflects our fundamental duty to ensure every team member returns home safely to their families each day.
Payment card industry, or PCI, compliance might seem like a distant concern for field-focused businesses, but the reality is that every time we process a client’s credit card—whether over the phone, through mobile devices, or via online portals—we’re handling sensitive financial data that requires protection. Beyond the legal implications that extend far past simple fines, safeguarding client information reflects our commitment to the trust communities place in us when they invite us into their homes and businesses.
These articles remind us that legal compliance isn’t a burden to bear—it’s a competitive advantage that aligns with our industry’s core values.
Legal compliance is one more area where our professional growth strengthens the entire pest management community. By staying informed, implementing best practices, and supporting one another through these transitions, we continue building an industry that serves as a model for professional excellence and
ethical responsibility.
Here’s to a successful finish to 2025 and a legally sound foundation for the year ahead.
