This guide helps pest management companies find, hire, and grow strong client service representatives using a skills-based approach. Rather than focusing solely on years of experience, the guide provides a practical framework for evaluating candidates and employees based on real, observable abilities.

Inside, you'll find:

Key skills across seven core areas — communication, scheduling, administration, sales support, technical knowledge, compliance, data security, and multi-tasking — each with performance indicators and examples
A sample skills-based job description ready to adapt for your team
Structured interview questions tied to past-behavior interviewing techniques
A skills assessment framework with a five-level proficiency scale (Learning to Expert) to evaluate candidates and employees
Guidance on identifying skill gaps to support development plans and hiring decisions
Whether you're writing a new job posting, structuring interviews, or building out training and growth plans for your current team, this guide offers a flexible, ready-to-use tool for building a stronger client service team.