Investing in Our Greatest Asset
Emily Thomas Kendrick, Arrow Exterminators
The pest management industry is fundamentally about people—the skilled professionals who protect public health, the dedicated technicians who serve our clients, and the exceptional leaders who guide our teams toward excellence. In this issue, we focus on the critical foundation of any successful operation: effective employee management.
From attracting top talent to developing managers who can inspire rather than simply supervise, today’s pest management professionals must master skills that extend far beyond technical expertise. The good news is that NPMA—your industry association—has developed comprehensive resources to help you navigate these challenges successfully.
The article “Blueprint for Excellence” introduces the new NPMA Guide to Hiring and Developing Pest Control Service Managers. This comprehensive resource transforms the often daunting process of management recruitment and development and applies a systematic approach, so you can identify candidates with the essential abilities that drive business growth.
But hiring is only half the battle. Members of today’s workforce expect mentors who inspire growth and provide meaningful direction. “Beyond Management” reveals how forward-thinking companies are responding to these evolving expectations by leveraging NPMA programs to develop exceptional leaders.
The unique challenges facing smaller operations deserve special attention. “Small Scale, Big Impact” shows how successful small operators turn size constraints into hiring advantages while maximizing NPMA’s Workforce Development Program and specialized resources designed specifically for their needs.
Throughout this issue, you’ll discover how NPMA resources serve as practical solutions to real-world challenges. From ready-to-use templates and compliance guidance to professional development opportunities and networking through the MyNPMA platform, these tools transform workforce management from an administrative burden into a strategic business advantage.
Exceptional service begins with exceptional people. By investing in proven strategies for hiring, developing, and retaining outstanding employees, we build not just successful businesses, but a stronger industry.
