Honolulu, HI – October 18, 2023 – QualityPro Chair Susan Hare of Thrasher Termite and Pest of SoCal unveiled a brand-new credential for customer service professionals at PestWorld 2023. This credential will serve to recognize office and sales team members for the vital contributions they make toward the pest management industry, and to confer the same level of professional recognition previously only available to field professionals. 

“This is not a credential for ‘CSRs,’” Hare said. “This is for Customer Service Professionals—because everyone who works in the pest management industry is a professional, whether on the front lines out in the field, or on the front lines with the sales team.”

At this time the QualityPro Customer Service Professional is available to all companies accredited or pursuing accreditation through QualityPro. For more information, reach out to the QualityPro team at qualitypro@pestworld.org.

About QualityPro

QualityPro is administered by the Foundation for Professional Pest Management, an independent organization that has been developing good business practices and standards since 2004. Designed specifically for pest management companies in the US and Canada, we are proud to certify over 500 of the best companies in the pest management industry. QualityPro is endorsed by the National Pest Management Association (NPMA). For more information, contact us at QualityPro@pestworld.org.