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| JOIN QUALITY PRO |
A wide range of materials will be available for companies that are interested in becoming QualityPro certified. The program's unique structure is designed to be inclusive, offering opportunities for direct industry involvement from small companies to large corporations.
QualityPro isn't designed to impose a set of standards, it is designed to raise the bar by providing every company with the tools you need to excel in this industry. Once you apply, you will receive a Resource Manual with these useful materials. Look for the TOOLBOX symbol throughout this book, which indicates which material will be included in the Resource Manual. The value of these tools alone justifies your cost.
Qualifications
To become QualityPro, a company must certify that it:
- Has job applicants fill out an application
- Conducts interviews before hiring
- Checks references
- Conducts criminal background checks
- Conducts motor vehicle records checks
- Has a drug-free workplace policy
- Meets minimum insurance policy requirements
- Meets QualityPro company service vehicle standards
- Has a standard dress policy
- Has an on-the-job safety policy
- Advertises according to QualityPro standards
- Has a termite warranty/service agreement that meets requirements
- Has a customer communications policy
- Ensures employees are tested and trained to the highest industry standards.
- Provides an IPM information sheet to consumers
- Practices proper pesticide handling
- Has ensured that technicians and sales employees pass a state administered or QualityPro exam
- Agree to complaint-triggered audits ensuring adherence to QualityPro guidelines
To support the program and QualityPro companies, NPMA will:
- Provide a training manual with sample materials and practice exam questions
- Provide support materials such as sample employment application, affinity programs, a safe driving video, and more
- Create marketing materials for QualityPro companies to give to consumers
- Offer experts to answer questions and explain requirements
- Create an oversight committee to run the program and handle complaints.
Application Process
Any NPMA member in good standing who has been in business at least two years can apply to be QualityPro approved. Applications will be accepted automatically if all membership requirements are met.
If an applicant is rejected for any reason, the applicant may seek reconsideration by submitting a request to QualityPro. The request should provide a detailed explanation of why the company satisfies the standards for admission. The Compliance Committee will determine the status within 90 days.
An applicant who is rejected for membership may reapply six months after the date of the final decision. If an applicant is rejected, all application fees will be returned minus a $150 processing fee.
To find out more information, please visit the QualityPro web site
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